Operations Coordinator

About This Role

As Operations Coordinator you'll be the engine room of McNif's day-to-day service delivery — coordinating bookings, technician schedules, and customer communications.

What You'll Do

• ✓ Manage the daily schedule of field technicians
• ✓ Handle customer booking enquiries and confirmations
• ✓ Monitor service quality and address complaints promptly
• ✓ Coordinate supply ordering and equipment maintenance
• ✓ Report daily performance metrics to senior management

What We're Looking For

• ✓ 1–2 years experience in operations, logistics, or customer service
• ✓ Strong organisational and multitasking skills
• ✓ Proficient with digital tools and scheduling software
• ✓ Excellent communication skills
• ✓ Thrives in a fast-paced startup environment

What We Offer

• ✦ Competitive salary
• ✦ Hybrid working arrangement
• ✦ Career progression as McNif scales
• ✦ Direct access to founding team
• ✦ Performance-based bonuses